Refund and Returns Policy
Ferry Tickets, Cruise Tickets and Special Event Tickets
Tickets for general ferry service to Angel Island are non-refundable, but can be transferred to a later date or time as long as there is space. Our cruises and special event tickets are non-refundable.
Overview of Product Return Policy
Our refund and returns policy for products purchased from our online store lasts 30 days. If 30 days have passed since your product was shipped, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aiferry@angelislandferry.com.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aiferry@angelislandferry.com and send your item to: 21 Main Street, Tiburon, CA 94920.
Shipping returns
To return your product, you should mail your product to: 21 Main Street, Tiburon, CA 94920.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at aiferry@angelislandferry.com for questions related to refunds and returns.